Repair, exchanging or returning a WHOSE bag is easier than you think...
Repair:
If the product ordered from our website gets damaged due to a manufacturing defect or quality issue, we will repair it free of charge, regardless of the length of use. To send the bag for repair, please email a description and photos of the defect to contact@whosethatbag.com.
Exchange:
The exchange can be made within 90 days from placing the order, only if the bag shows no signs of use and the paper tag has not been torn off. To exchange the product, please send the product to the warehouse address (provided below) with note about the order number and a request to exchange it for a specific product.
Return:
To initiate the return procedure, the product must be returned within 14 days of receiving the shipment (the only exception for extending the return period is the earlier submission of the completed return form by mail to the office address within 14 days of receiving the order). The product must not show any signs of use and must not have the tag removed. The cost of returning the package is covered by the customer.
The package must include a correctly filled out return form, which can be downloaded from this page.
The refund covers the price of the product and the cheapest possible form of delivery.
If an invoice was included with the order, a correction will be issued to it, which should be signed and returned to the office by email or to the address provided above.
The time to request a refund transfer is 14 days from the moment the package is delivered to our office.
Address (returns & exchanges):
"WHOSE"
ul. Piołunowa 22
54-530 Wrocław
Poland
+48 789 595 679
contact@whosethatbag.com
Address (repairs):
To be agreed upon via email during the presentation of the defect.
If you have any questions or issues, feel free to contact us on this page, or:
mail us: contact@whosethatbag.com
call us: +48 789 595 679.
